The warranty on the inverter covers the cost of labour and materials for any repairs or replacement of a faulty inverter during the warranty period, beginning on the installation date. If the inverter is replaced during this warranty period, the remainder of the original warranty entitlement will be transferred to the replacement device.
A 25-year manufacturer’s performance warranty applies to all solar panels supplied as part of the system. The manufacturer warrants the panels will produce at least 90% of their as new power output for 10 years and at least 80% of their as new power output for 25 years under equivalent solar conditions.
Goodhew Electrical & Solar deserves the right to ascertain the type of defect and cause of the failure. Goodhew Electrical & Solar does not warrant its products from defects or damage caused by;
If you ever have a concern about your system or have a warranty claim, please either:
Please also feel free to call into our office during office hours at;
15 & 16, 26-34 Weippin Street, Cleveland, QLD 4163
You will be required to provide us with a copy of your warranty certificate which will be sent to you in your Installation pack after your installation is complete and full payment has been received.
Goodhew staff will respond to your enquiry within a few working days and If the product is covered by a manufacturer’s warranty, we will have it replaced for you as quickly as possible.
If you ever have a concern about your system or the service you have received, please either;
If you feel that your complaint is not resolved after speaking to us, you can contact the Office of Fair-trading on 13 74 68.